At FELESIGNAL LTD (“we,” “us,” or “our”), we are committed to protecting the privacy and security of the data entrusted to us. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website or engage with our AI-driven communication services.

1. Information We Collect

Voluntary Information: We collect names, email addresses, phone numbers, and business details provided when you book a Strategy Session or fill out our enquiry forms.

Interaction Data: Our AI systems may record and transcribe voice or text interactions between the AI and your customers to ensure quality control and service accuracy.

Technical Data: We automatically collect IP addresses, browser types, and usage patterns to optimize our website performance.

2. Data Sovereignty & AI Training

Client Ownership: You retain 100% ownership of your business data and customer lists.

Isolated Learning: Unlike public AI models, FELESIGNAL uses "Siloed Intelligence." Your proprietary data is used strictly to train your specific AI instance and is never shared with or used to improve models for other clients.

3. Data Security We implement enterprise-grade security measures, including AES-256 encryption for data at rest and TLS for data in transit. Access to your account is restricted to authorized personnel required for technical maintenance and deployment.

4. Third-Party Integrations Our services integrate with CRMs (e.g., Hubspot, GoHighLevel, Salesforce) and Calendars (e.g., Google, Outlook). We only access the permissions necessary to perform the automated tasks you authorize.

5. Contact Information For any privacy-related inquiries, please contact us at [email protected].