PRIVACY POLICY

Last Updated: 13-04-2026

This Privacy Policy explains how Felesignal Ltd (“we”, “us”, “our”) collects, uses, and protects personal data when you use our website or services.

1. WHO WE ARE

Felesignal Ltd is a company registered in England and Wales under company number 16962844.

Registered address:

124–128 City Road, London, EC1V 2NX, United Kingdom

We act as a Data Processor or Data Controller depending on the service and context as defined in our Data Processing Agreement.

2. INFORMATION WE COLLECT

We may collect the following types of personal data:

2.1 Information you provide directly

Name Email address Phone number Business name Booking or service information Messages submitted via forms Payment or invoice details (where applicable)

2.2 Information collected automatically

IP address Browser type and device information Website usage data (via cookies or analytics tools) Page interaction behaviour

2.3 Customer data processed on behalf of clients

In some services, we process data belonging to our clients’ customers, including:

Customer names Phone numbers Email addresses Call recordings and transcripts (Voice AI service) Message history (SMS/email campaigns) Appointment or booking information

In these cases, we act as a Data Processor, not the Data Controller.

3. HOW WE USE YOUR DATA

We use personal data to:

Provide and operate our services Set up automation systems (Voice AI, SMS, email campaigns) Manage customer communications Improve system performance Provide customer support Send service-related notifications Analyse usage and system performance Comply with legal obligations

4. LEGAL BASIS FOR PROCESSING

We process personal data under the following legal bases:

Contractual necessity (to deliver services) Legitimate interests (business operations and improvement) Legal obligation (compliance with UK law) Consent (where required for marketing communications)

5. HOW WE SHARE DATA

We do not sell personal data.

We may share data with trusted third parties only where necessary to deliver services, including:

SMS and email providers Cloud hosting providers Voice AI and transcription services CRM and automation platforms Payment processors

All third parties are required to maintain appropriate data protection standards.

6. INTERNATIONAL DATA TRANSFERS

Some data may be processed or stored outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses (SCCs) UK International Data Transfer Agreements (IDTA) Equivalent legal protections

7. DATA RETENTION

We retain personal data only for as long as necessary to:

Deliver services Comply with legal obligations Resolve disputes Maintain business records

When data is no longer required, it is securely deleted or anonymised.

8. DATA SECURITY

We implement appropriate security measures including:

Encryption of data in transit and at rest Multi-factor authentication (MFA) Role-based access controls Secure cloud infrastructure Regular system monitoring

9. YOUR DATA RIGHTS (UK GDPR)

You have the right to:

Access your personal data Request correction of inaccurate data Request deletion of your data Restrict or object to processing Request data portability

To exercise these rights, contact us at: [Insert Email]

10. COOKIES

Our website may use cookies to:

Improve user experience Analyse website traffic Track performance and conversions

You can control cookie settings through your browser.

11. DATA PROCESSING ROLES

Depending on the service:

For your customers’ data, we act as a Data Processor For our own website users and clients, we may act as a Data Controller

All processing is governed by our Data Processing Agreement (DPA).

12. THIRD-PARTY LINKS

Our website may contain links to third-party platforms. We are not responsible for their privacy practices.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

14. CONTACT INFORMATION

If you have any questions about this Privacy Policy or your data, contact:

Felesignal Ltd

Email: [email protected]

Address: 124–128 City Road, London, EC1V 2NX, United Kingdom